Summary of Key Terms and Conditions

Below is a summary of the main terms and conditions applicable to your booking. The full terms and conditions are provided further down in the "Full Version" section.

The tours are organized and operated by Russian tour operator LLC "Maxelenatravel," with registered office in Moscow, 125459, Ulitsa Turistskaya 2-2, Russian Federation, holder of license No. В031-00161-00/04243423.

The "In Russia con Max" trademark is a trademark owned exclusively by Russian tour operator LLC "Maxelenatravel."

In this document, LLC "Maxelenatravel" will hereinafter be referred to as "the Company."

Published prices are based on current prices at the time of publication. The Company reserves the right to change published prices at any time prior to booking confirmation.

The Company also reserves the right to increase the cost of travel if external factors arise, such as:

• introduction or increase in government taxes;
• significant currency fluctuations;
• increase in fuel or transportation costs.

Any increases will be communicated to the Customer promptly.

To confirm your booking, a non-refundable deposit of 20% of the tour price, with a minimum of €300, is required, along with written confirmation from the Company. Only after these steps have been completed will the contract be considered binding.

Once the deposit has been received, the Company will issue an invoice for the balance of the tour cost.
The balance must be paid at least 45 days before the tour begins, unless otherwise agreed in writing between the Client and the Company.

If the booking is made less than 45 days before departure, full payment for the tour will be required at the time of booking, unless otherwise agreed with the Company.

If the balance is not paid by the agreed-upon date, the Company reserves the right to:
cancel the booking; or
request payment of the amounts due.

Tour payment represents a key part of the revenue needed to cover travel organizational costs, including:
equipment
operational costs
personnel
administration
logistics services
Since most costs are incurred before the tour begins, the Company applies the following cancellation penalties.

The deposit is non-refundable.

The following penalties will apply in the event of cancellation:
30 days or more before departure — loss of deposit
15–29 days before departure — 30% of the tour cost*
7–14 days before departure — 50% of the tour cost*
3–6 days before departure — 80% of the tour cost*
48 hours or less before departure — 100% of the tour cost*
* or the deposit amount, if higher.

Customized tours may be subject to different cancellation policies, which will be communicated to the customer at the time of booking.

All cancellations must be made in writing by the person who submitted the booking request. The notification must be sent via email to the Company's contact person.

Once the tour has begun, no refunds will be provided for unused services.

Any changes to the tour or early terminations will be entirely the responsibility of the Customer. In such cases, the Customer must notify the Company in writing of the reasons for canceling the tour.

The Company reserves the right to cancel the contract for any reason before full payment for the trip has been made. In this case, any deposit or partial payment made by the Customer will be fully refunded.

After full payment has been made, the Company may cancel the contract only in the event of circumstances beyond its control, including, but not limited to:

• civil or political unrest
• terrorism
• natural disasters
• force majeure.

In such circumstances, the Customer will be contacted immediately and may choose between:

• equivalent alternative services; or
• a full refund of the amounts paid.

No additional compensation will be due beyond the amount paid.

It is unlikely that the Company will need to change the tour itinerary. However, in exceptional circumstances, changes may be necessary before or after booking.

Most changes will be minor, and the Company will inform the Customer as soon as possible.

The Company reserves the right to change the itinerary even after the tour has begun, if this is in the Customer's best interest.

No compensation will be paid if the tour must be changed or canceled due to force majeure, including:

• war
• riots
• strikes
• labor disputes
• terrorist activity
• natural or nuclear disasters
• fires
• adverse weather conditions
• other external circumstances beyond the Company's control.

The Company is not responsible for unforeseen circumstances such as:

• flight or train delays or cancellations
• refusal of visas by embassies or consulates
• closure or inaccessibility of tourist attractions by decision of authorities
• actions or services provided by hotels or other facilities visited during the tour
• accidents such as injury, illness, or loss of personal effects.

For this reason, travel insurance is mandatory for all customers.
At the time of booking, each customer must take out personal insurance with a reputable company. This insurance is valid for the entire duration of the tour and covers at least:

• personal injury
• medical expenses
• medical repatriation
• loss or damage to luggage
• trip cancellation or interruption.

In the event of illness or accident, all medical, hospital, and repatriation expenses will be borne by the customer, and the Company will not be required to reimburse the cost of the tour.

If you wish, you can purchase our medical insurance policy.