Maxelenatravel LLC · Licensed Tour Operator in Russia
PUBLIC OFFER AGREEMENT
for the Provision of Tourist, Excursion, Visa, Insurance and Other Related Services
This document constitutes an official public offer agreement for the provision of tourist, excursion, booking, visa, insurance and other related services through the website www.maxelenatravel.com on behalf of:
LLC “MAXELENATRAVEL”
INN: 7733388965
KPP: 773301001
OGRN: 1227700475683
General Director: Khrabtsova Elena Aleksandrovna
hereinafter referred to as the “Company”, “Agency”, “Contractor” or “Organizer”.
This agreement contains the essential terms and conditions for the sale, booking, organization and provision of tourist, excursion, visa, insurance and other related services.
In accordance with the applicable legislation of the Russian Federation, the agreement shall be deemed concluded from the moment the Client accepts this offer. Acceptance of the offer is equivalent to entering into an agreement under the terms set out herein.
If the Client does not agree with any provision of this offer, the Client must refrain from placing an order, making a booking or paying for the services.
1. General Provisions
1.1. This document is a public offer addressed to individuals and legal entities interested in booking, organizing or purchasing tourist, excursion, visa, insurance and other related services.
1.2. By accepting this offer, the Client confirms that they have the legal capacity and lawful right to enter into contractual relations with the Company.
1.3. Acceptance of this offer shall be deemed to occur when the Client performs one or more of the following actions:
1.5. The agreement may be terminated or cancelled unilaterally in the event that the Client or Tourist fails to appear at the start of the tour, excursion, transfer, service or agreed meeting.
1.6. By accepting this offer, the Client confirms that they have fully read, understood and accepted the terms of this agreement in full.
2. Terms and Definitions
For the purposes of this public offer agreement, the following terms shall have the meanings set out below.
Company / Agency / Contractor / Organizer means LLC “MAXELENATRAVEL”, INN 7733388965, KPP 773301001, OGRN 1227700475683, offering and organizing tourist, excursion, visa, insurance and other related services.
Offer means this document, “Public Offer Agreement for the Provision of Tourist, Excursion, Visa, Insurance and Other Related Services”, published on the Company’s website.
Acceptance of the Offer means the Client’s full and unconditional acceptance of the terms of this offer by performing actions indicating the intention to use the Company’s services.
Website means a publicly accessible Internet resource available for free viewing at www.maxelenatravel.com, through which information about programs, itineraries, availability, service costs and methods of contacting the Company may be displayed.
Offer Agreement means the agreement between the Company and the Client concluded by acceptance of this offer.
Client / User means an individual or legal entity that has submitted a request, confirmed an order, made a booking or paid for the Company’s services.
Tourist / Participant means a person who directly uses the tourist or related services ordered by the Client.
Order / Booking means a duly submitted request by the Client to receive one or more services selected or agreed with the Company.
Tour / Tourist Product means a set of tourist services or individual services, including, in particular:
Support Service means the Company’s communication channels used to process requests, orders and communications with Clients and Tourists by phone, email, WhatsApp or Telegram.
3. Subject of the Offer
3.1. The Company undertakes to provide, organize or arrange tourist, excursion, transport, visa, insurance and other related services for the Client in accordance with the terms of this offer and the agreements reached between the parties.
3.2. The Client undertakes to pay for the services at the established price and to provide in a timely manner all information and documents necessary for the provision of the services.
3.3. This public offer agreement shall be deemed concluded from the moment the Client confirms their consent to its terms by full or partial payment, by providing data for booking, by confirming the program, or by performing another equivalent action.
3.4. After acceptance, this agreement shall constitute the basic document governing the official relationship between the Company and the Client.
4. Terms and Procedure for the Provision of Services
4.1. In order to use the Company’s services, the Client shall submit a request through the website, by email, WhatsApp, Telegram or another agreed communication channel.
4.2. When submitting a request or making a booking, the Client may be required to provide the following information:
4.4. For multi-day tours, services involving accommodation, transport, named tickets, visa support or insurance, full passport details and other documents may be required.
4.5. After submitting a request, the Client receives from the Company an offer, program, cost estimate, confirmation, payment link, invoice or payment instructions.
4.6. The Client is responsible for the accuracy, completeness and reliability of the data provided. The Client confirms that all information entered or transmitted to the Company is correct, complete and up to date.
4.7. Any change in the personal data of any participant after order confirmation requires immediate contact with the Company. Such change may result in changes to the program, issuance of new documents, modification of the booking, additional expenses, penalties, cancellation or impossibility of providing the service.
4.8. The Client assumes all commercial risks associated with errors, inaccuracies or late provision of data, including costs of reissuance, cancellation, modification, refund or new booking.
4.9. Services are provided in full subject to the Client making the required payment within the established deadlines.
4.10. After payment and crediting of funds to the Company’s current account, or after confirmation of payment by the bank or payment system, the agreement shall be deemed finally confirmed.
4.11. The Company has the right to refuse to provide services to the Client or to request additional documents if there are sufficient grounds to believe that the payment, booking or data provided are inaccurate, incomplete or do not comply with the service conditions.
5. Settlements, Prices and Payment Procedure5.1. Booking, Payment and Refund
5.1.1. In order to book a tour, excursion or other service, the Client completes a request on the website or sends the necessary data to the Company by email, WhatsApp, Telegram or another agreed communication channel.
5.1.2. One-day services may not require passport details if such data are not needed for tickets, passes, security, supplier rules or other organizational purposes.
5.1.3. Multi-day tours, services involving accommodation, trips, named tickets, insurance or visa support may require full passport details and other documents.
5.1.4. After agreement with a Company representative, the Client makes payment using the selected or proposed payment method.
5.1.5. The agreement shall be considered paid from the moment full or agreed partial payment is received in the Company’s current account or from the moment payment is confirmed by the payment system used.
5.1.6. The Company may accept payment by bank transfer, available payment systems, payment link, bank card or other methods communicated to the Client.
5.1.7. Payment in foreign currency, if available, shall be made under the terms of the relevant payment system, bank or technical provider. Bank fees, exchange-rate differences and other costs shall be borne by the Client, unless otherwise agreed in writing.
5.2. Payment Rules and Payment Security
5.2.1. If payment is made by bank card or through an online system, the Client may be redirected to a secure page of the bank or payment system.
5.2.2. Card details may be required for payment: card number, cardholder’s name, expiry date and security code.
5.2.3. Payment security is ensured by the technical means of the bank or payment system used.
5.2.4. Bank card data are transmitted in protected form via secure channels and are not stored by the Company, unless otherwise provided by the payment system or applicable law.
5.2.5. Personal information provided by the Client, including name, address, phone number, email address and other data, is confidential and is used exclusively for the performance of the agreement, except in cases provided for by law or necessary for the provision of services.
5.3. Cost of the Tourist Service
5.3.1. The Company has the right to increase or decrease prices for the services offered depending on availability, supplier rates, season, exchange rate, number of participants, complexity of the program and other factors.
5.3.2. The Company guarantees that the cost of a timely confirmed and paid service remains unchanged, except in cases of force majeure, obvious error, changes requested by the Client or changes imposed by third-party suppliers.
5.3.3. The total cost of the service is indicated in the offer, program, confirmation, invoice, written message or other document sent to the Client.
5.3.4. In the event of late payment, the cost may be changed. The Client has the right to accept the new cost or refuse the service, subject to the cancellation and refund conditions.
5.3.5. The Client confirms that they have been informed of the cancellation conditions and their consequences, including the deduction of expenses actually incurred by the Company.
5.4. What the Tour Price May Include
5.4.1. The price of an individual tour may include, depending on the agreed program:
5.4.5. The Client must carefully check the composition of each specific tourist product. The exact composition of the service is indicated in the program, offer, confirmation or written message from the Company.
5.4.6. As a rule, programs may include excursion services, transport, entrance tickets, accompaniment, accommodation and meals, if expressly indicated in the program.
5.5. Accuracy of the Catalogue and Service Descriptions
5.5.1. The Company strives to verify the information published on the website or provided to the Client, including information about programs, routes, accommodation, cost and service conditions.
5.5.2. The Client confirms that, before confirming the order, they have familiarized themselves with the information about the tourist or related service.
5.5.3. Photographs, descriptions, travel times, schedules and other published information may be for informational purposes only and may change for organizational, technical, weather-related or logistical reasons, or by decision of suppliers or competent authorities.
5.6. Cancellation of Booking at the Client’s Initiative and Refunds
5.6.1. The Client has the right to cancel a confirmed order by sending written notice to the Company by email, WhatsApp or Telegram.
5.6.2. The cancellation date shall be the date on which the Company receives the relevant notice from the Client, excluding non-working days if applicable for operational processing.
5.6.3. In the event of amendment, termination of the agreement, refusal of the service, refusal of the confirmed tourist product or cancellation of the instruction, the Client shall reimburse the Company for expenses actually incurred in connection with the performance of the agreement.
5.6.4. Expenses actually incurred include, in particular:
5.6.6. In the event of a refund, funds shall be returned using the same payment method, where technically possible, or by another method agreed by the parties.
5.6.7. Refund crediting times depend on the bank, payment system and procedures of the suppliers involved in the service provision.
5.6.8. Bank fees, payment fees, exchange-rate differences and administrative expenses may be deducted from the refundable amount.
5.7. Procedure for Considering Claims
5.7.1. The Company strives to ensure the performance of the stated and confirmed program; however, in the event of any claims regarding the quality of services, the Client must immediately contact the Company using the official contact details.
5.7.2. If the situation was not resolved during the provision of the service, the Client has the right to submit a written claim within 7 days from the date of completion of the service.
5.7.3. The claim must contain a description of the problem, the Client’s details, the order number or description, documents and available evidence.
5.7.4. The Company shall consider the claim within a reasonable period, generally within 10 business days after receiving all necessary information.
6. Obligations of the Parties
6.1. Obligations of the Company
6.1.1. The Company undertakes to provide the Client with information:
6.1.3. The Company shall not be liable and shall not pay compensation for expenses incurred by the Client if the Client or Tourist is denied service for the following reasons:
6.2. Limitation of the Company’s Liability
6.2.1. The Company shall not be liable and shall not offer compensation in the event of changes to the program for reasons beyond its control, including:
6.3. Obligations of the Client When Using the Website and Services
6.3.1. When using the website and services, the Client undertakes to comply with the terms of this agreement and the rules for using the website.
6.3.2. The agreement is concluded by acceptance of the public offer, which may include the following actions:
6.3.4. Conclusion of the agreement means that the Client has familiarized themselves, to the extent necessary, with the terms of service provision and recognizes the suitability of the offer for purchasing the ordered services.
6.3.5. For the provision of certain services, the Client must provide personal identification data and contact information.
6.3.6. From the moment this offer is accepted, the Client may receive this agreement in the form of an electronic document and recognizes it as a valid document in the relationship between the parties.
6.3.7. Amendments or additions to this agreement may be made by the Company by publishing a new version on the website or by written agreement between the parties.
7. Liability of the Parties
7.1. The Company shall not be liable for interruptions in the provision of services caused by failures of software, hardware, networks, payment systems, telecommunications operators, Internet providers or other systems not owned by the Company.
7.2. The Company shall not be liable for full or partial interruptions related to maintenance, updates, replacement of equipment or software, or other actions necessary to maintain the operability of digital services.
7.3. The Company shall not be liable for the functioning and availability of individual segments of the Internet.
7.4. The Company does not guarantee the possibility of information exchange with servers, websites, systems or resources that are temporarily or permanently unavailable.
7.5. The Company shall not be liable for undesirable consequences arising from telephone consultation or correspondence if the Client provided incomplete, incorrect or misleading information.
7.6. The Company shall not be liable for failure to record the Client’s payment in the system if the payment has not been received in the Company’s current account.
7.7. The Company shall not be liable for the security of the technical equipment, software, networks and accounts used by the Client to receive or pay for services.
7.8. The Company does not request or store PIN codes, banking passwords or card security codes. All online payment operations, if available, are carried out on the resources of banks or authorized payment systems.
7.9. The Client shall be responsible for fulfilling their obligations under the agreement in accordance with applicable law.
7.10. The Client may not use the Company’s services for entrepreneurial, commercial or intermediary activities without the Company’s separate written consent.
7.11. In the event of an unjustified payment reversal, unfounded dispute of a transaction or cancellation of payment, the Client shall reimburse the Company for the amount of the reversed payment, as well as losses, fees and expenses incurred by the Company.
7.12. The Client independently bears responsibility and the risk of adverse consequences in the event of inaccurate, incomplete or unreliable data transmitted to the Company.
7.13. In the event that the Client violates the obligations provided for in this agreement, the Company has the right to temporarily or permanently suspend the provision of all or part of the services.
7.14. The Client independently bears responsibility under applicable law for all actions performed when using the services, as well as for their consequences.
7.15. The Client is responsible for any actions, including unauthorized actions, of third parties that occurred due to improper protection of the Client’s devices, accounts, email, passwords, messengers or payment instruments.
7.16. By transferring their personal data and the personal data of other trip participants, the Client guarantees their authenticity and agrees to their processing, verification and transfer to suppliers to the extent necessary for the provision of services.
7.17. In the event of providing false, incomplete or unverifiable personal data, the Company has the right to terminate this agreement unilaterally.
7.18. By accepting this offer, the Client acknowledges that electronic documents, messages, confirmations, invoices, programs, vouchers and notices sent by email, WhatsApp, Telegram or other agreed communication channels have evidentiary value in the relationship between the parties.
7.19. The Client grants the Company the right to send informational messages related to the ordered services, changes, reminders, travel instructions, documents and related materials.
7.20. The Client considers this agreement to be a written document, prepared and accepted in accordance with the applicable rules of electronic document exchange and contractual relations.
7.21. This agreement may be amended or terminated by agreement of the parties or on other grounds provided for by applicable law or this agreement.
7.22. Each party has the right to request amendment or termination of this agreement due to a substantial change in the circumstances from which the parties proceeded when concluding the agreement. Such circumstances include:
7.24. Late payment by the Client, failure to provide documents or information necessary for the performance of the agreement, or violation of the agreed terms may be considered a unilateral refusal by the Client to perform the agreement, with the consequences provided for in this agreement.
7.25. The Company has the right to withhold the remuneration due to it and the amount of expenses actually incurred from the funds paid by the Client in performance of the agreement.
7.26. Force Majeure Circumstances
7.26.1. The Company shall be released from liability for partial or complete non-performance of obligations under this agreement if such non-performance resulted from force majeure circumstances.
7.26.2. Force majeure circumstances include, in particular:
8. Procedure for Amending and Terminating This Public Offer Agreement
8.1. The Company reserves the right to amend the terms of this public offer agreement at any time.
8.2. Unless a specific effective date is stated, amendments shall take effect from the moment the new version is published on the Company’s website.
8.3. The Client’s use of the website or services after amendments have been made to the offer agreement shall be deemed the Client’s consent to such amendments.
8.4. Orders already confirmed and paid for shall be governed by the terms in force at the time of confirmation, unless otherwise agreed by the parties or unless otherwise required due to force majeure, legal requirements or the terms of third-party suppliers.
8.5. This agreement may be terminated at any time at the initiative of the Client or the Company by sending the other party the relevant notice.
8.6. The Company has the right to terminate the agreement without prior notice if the Client violates the booking procedure, payment terms, rules of conduct, safety requirements or obligation to provide necessary data.
9. Term of the Offer Agreement
9.1. The agreement enters into force from the moment it is concluded, that is, from the moment the Client accepts this offer.
9.2. The agreement remains in force until the ordered services have been fully provided or until it is terminated in accordance with the terms of this agreement.
9.3. Provisions concerning settlements, refunds, liability, personal data processing, claims and dispute resolution shall remain in force after completion of the services to the extent necessary.
10. Company Details and Contact Information
Name: LLC “MAXELENATRAVEL”
INN: 7733388965
KPP: 773301001
OGRN: 1227700475683
General Director: Khrabtsova Elena Aleksandrovna
Website: www.maxelenatravel.com
WhatsApp / Telegram: +7 993 618 3673
Email: info@inrussiaconmax.com
11. Bank Details
Recipient: LLC “MAXELENATRAVEL”
Current account: 40702810340000005076
Bank: PJSC Sberbank
Bank BIC: 044525225
Correspondent account: 30101810400000000225
Bank INN: 7707083893
Bank KPP: 773643002
12. Final Provisions
12.1. This agreement shall be governed by the applicable legislation of the Russian Federation, unless otherwise provided by mandatory rules of law.
12.2. The parties undertake to seek to resolve any disputes through negotiations.
12.3. If no agreement can be reached, the dispute shall be considered in accordance with the procedure provided for by applicable law.
12.4. The invalidity of any individual provision of this agreement shall not entail the invalidity of the agreement as a whole.
12.5. The Client confirms that, before accepting this offer, they had the opportunity to fully read the text of the agreement, ask questions and obtain the necessary clarifications from the Company.
This document constitutes an official public offer agreement for the provision of tourist, excursion, booking, visa, insurance and other related services through the website www.maxelenatravel.com on behalf of:
LLC “MAXELENATRAVEL”
INN: 7733388965
KPP: 773301001
OGRN: 1227700475683
General Director: Khrabtsova Elena Aleksandrovna
hereinafter referred to as the “Company”, “Agency”, “Contractor” or “Organizer”.
This agreement contains the essential terms and conditions for the sale, booking, organization and provision of tourist, excursion, visa, insurance and other related services.
In accordance with the applicable legislation of the Russian Federation, the agreement shall be deemed concluded from the moment the Client accepts this offer. Acceptance of the offer is equivalent to entering into an agreement under the terms set out herein.
If the Client does not agree with any provision of this offer, the Client must refrain from placing an order, making a booking or paying for the services.
1. General Provisions
1.1. This document is a public offer addressed to individuals and legal entities interested in booking, organizing or purchasing tourist, excursion, visa, insurance and other related services.
1.2. By accepting this offer, the Client confirms that they have the legal capacity and lawful right to enter into contractual relations with the Company.
1.3. Acceptance of this offer shall be deemed to occur when the Client performs one or more of the following actions:
- submitting a request through the website, email, WhatsApp, Telegram or another communication channel;
- completing an order form;
- confirming a program, estimate, itinerary or proposed service;
- providing personal data necessary for booking;
- making full or partial payment for the services;
- actually using the services organized by the Company.
1.5. The agreement may be terminated or cancelled unilaterally in the event that the Client or Tourist fails to appear at the start of the tour, excursion, transfer, service or agreed meeting.
1.6. By accepting this offer, the Client confirms that they have fully read, understood and accepted the terms of this agreement in full.
2. Terms and Definitions
For the purposes of this public offer agreement, the following terms shall have the meanings set out below.
Company / Agency / Contractor / Organizer means LLC “MAXELENATRAVEL”, INN 7733388965, KPP 773301001, OGRN 1227700475683, offering and organizing tourist, excursion, visa, insurance and other related services.
Offer means this document, “Public Offer Agreement for the Provision of Tourist, Excursion, Visa, Insurance and Other Related Services”, published on the Company’s website.
Acceptance of the Offer means the Client’s full and unconditional acceptance of the terms of this offer by performing actions indicating the intention to use the Company’s services.
Website means a publicly accessible Internet resource available for free viewing at www.maxelenatravel.com, through which information about programs, itineraries, availability, service costs and methods of contacting the Company may be displayed.
Offer Agreement means the agreement between the Company and the Client concluded by acceptance of this offer.
Client / User means an individual or legal entity that has submitted a request, confirmed an order, made a booking or paid for the Company’s services.
Tourist / Participant means a person who directly uses the tourist or related services ordered by the Client.
Order / Booking means a duly submitted request by the Client to receive one or more services selected or agreed with the Company.
Tour / Tourist Product means a set of tourist services or individual services, including, in particular:
- transport services;
- transfer services;
- excursion services;
- accommodation booking;
- railway, air, museum and event tickets;
- visa support;
- medical insurance;
- services of a guide, tour leader, interpreter or consultant;
- other services related to the trip.
Support Service means the Company’s communication channels used to process requests, orders and communications with Clients and Tourists by phone, email, WhatsApp or Telegram.
3. Subject of the Offer
3.1. The Company undertakes to provide, organize or arrange tourist, excursion, transport, visa, insurance and other related services for the Client in accordance with the terms of this offer and the agreements reached between the parties.
3.2. The Client undertakes to pay for the services at the established price and to provide in a timely manner all information and documents necessary for the provision of the services.
3.3. This public offer agreement shall be deemed concluded from the moment the Client confirms their consent to its terms by full or partial payment, by providing data for booking, by confirming the program, or by performing another equivalent action.
3.4. After acceptance, this agreement shall constitute the basic document governing the official relationship between the Company and the Client.
4. Terms and Procedure for the Provision of Services
4.1. In order to use the Company’s services, the Client shall submit a request through the website, by email, WhatsApp, Telegram or another agreed communication channel.
4.2. When submitting a request or making a booking, the Client may be required to provide the following information:
- surname, name and patronymic, if applicable;
- date and place of birth;
- email address;
- contact phone number;
- passport details;
- citizenship;
- travel dates;
- details of accompanying participants;
- program preferences;
- other data necessary for booking, visa processing, insurance or service provision.
4.4. For multi-day tours, services involving accommodation, transport, named tickets, visa support or insurance, full passport details and other documents may be required.
4.5. After submitting a request, the Client receives from the Company an offer, program, cost estimate, confirmation, payment link, invoice or payment instructions.
4.6. The Client is responsible for the accuracy, completeness and reliability of the data provided. The Client confirms that all information entered or transmitted to the Company is correct, complete and up to date.
4.7. Any change in the personal data of any participant after order confirmation requires immediate contact with the Company. Such change may result in changes to the program, issuance of new documents, modification of the booking, additional expenses, penalties, cancellation or impossibility of providing the service.
4.8. The Client assumes all commercial risks associated with errors, inaccuracies or late provision of data, including costs of reissuance, cancellation, modification, refund or new booking.
4.9. Services are provided in full subject to the Client making the required payment within the established deadlines.
4.10. After payment and crediting of funds to the Company’s current account, or after confirmation of payment by the bank or payment system, the agreement shall be deemed finally confirmed.
4.11. The Company has the right to refuse to provide services to the Client or to request additional documents if there are sufficient grounds to believe that the payment, booking or data provided are inaccurate, incomplete or do not comply with the service conditions.
5. Settlements, Prices and Payment Procedure5.1. Booking, Payment and Refund
5.1.1. In order to book a tour, excursion or other service, the Client completes a request on the website or sends the necessary data to the Company by email, WhatsApp, Telegram or another agreed communication channel.
5.1.2. One-day services may not require passport details if such data are not needed for tickets, passes, security, supplier rules or other organizational purposes.
5.1.3. Multi-day tours, services involving accommodation, trips, named tickets, insurance or visa support may require full passport details and other documents.
5.1.4. After agreement with a Company representative, the Client makes payment using the selected or proposed payment method.
5.1.5. The agreement shall be considered paid from the moment full or agreed partial payment is received in the Company’s current account or from the moment payment is confirmed by the payment system used.
5.1.6. The Company may accept payment by bank transfer, available payment systems, payment link, bank card or other methods communicated to the Client.
5.1.7. Payment in foreign currency, if available, shall be made under the terms of the relevant payment system, bank or technical provider. Bank fees, exchange-rate differences and other costs shall be borne by the Client, unless otherwise agreed in writing.
5.2. Payment Rules and Payment Security
5.2.1. If payment is made by bank card or through an online system, the Client may be redirected to a secure page of the bank or payment system.
5.2.2. Card details may be required for payment: card number, cardholder’s name, expiry date and security code.
5.2.3. Payment security is ensured by the technical means of the bank or payment system used.
5.2.4. Bank card data are transmitted in protected form via secure channels and are not stored by the Company, unless otherwise provided by the payment system or applicable law.
5.2.5. Personal information provided by the Client, including name, address, phone number, email address and other data, is confidential and is used exclusively for the performance of the agreement, except in cases provided for by law or necessary for the provision of services.
5.3. Cost of the Tourist Service
5.3.1. The Company has the right to increase or decrease prices for the services offered depending on availability, supplier rates, season, exchange rate, number of participants, complexity of the program and other factors.
5.3.2. The Company guarantees that the cost of a timely confirmed and paid service remains unchanged, except in cases of force majeure, obvious error, changes requested by the Client or changes imposed by third-party suppliers.
5.3.3. The total cost of the service is indicated in the offer, program, confirmation, invoice, written message or other document sent to the Client.
5.3.4. In the event of late payment, the cost may be changed. The Client has the right to accept the new cost or refuse the service, subject to the cancellation and refund conditions.
5.3.5. The Client confirms that they have been informed of the cancellation conditions and their consequences, including the deduction of expenses actually incurred by the Company.
5.4. What the Tour Price May Include
5.4.1. The price of an individual tour may include, depending on the agreed program:
- individual transport service;
- individual accommodation;
- individual excursion service;
- guide or tour leader services;
- visa support;
- medical insurance;
- entrance tickets;
- other services specified in the program.
- group transport service;
- group accommodation;
- group excursion service;
- guide or tour leader services;
- visa support;
- medical insurance;
- entrance tickets;
- other services specified in the program.
- assistance in completing documents;
- preparation of necessary documents;
- information support;
- consular fee, if expressly included in the price;
- medical insurance, if provided;
- other agreed services.
5.4.5. The Client must carefully check the composition of each specific tourist product. The exact composition of the service is indicated in the program, offer, confirmation or written message from the Company.
5.4.6. As a rule, programs may include excursion services, transport, entrance tickets, accompaniment, accommodation and meals, if expressly indicated in the program.
5.5. Accuracy of the Catalogue and Service Descriptions
5.5.1. The Company strives to verify the information published on the website or provided to the Client, including information about programs, routes, accommodation, cost and service conditions.
5.5.2. The Client confirms that, before confirming the order, they have familiarized themselves with the information about the tourist or related service.
5.5.3. Photographs, descriptions, travel times, schedules and other published information may be for informational purposes only and may change for organizational, technical, weather-related or logistical reasons, or by decision of suppliers or competent authorities.
5.6. Cancellation of Booking at the Client’s Initiative and Refunds
5.6.1. The Client has the right to cancel a confirmed order by sending written notice to the Company by email, WhatsApp or Telegram.
5.6.2. The cancellation date shall be the date on which the Company receives the relevant notice from the Client, excluding non-working days if applicable for operational processing.
5.6.3. In the event of amendment, termination of the agreement, refusal of the service, refusal of the confirmed tourist product or cancellation of the instruction, the Client shall reimburse the Company for expenses actually incurred in connection with the performance of the agreement.
5.6.4. Expenses actually incurred include, in particular:
- amounts transferred to hotels, apartments or other accommodation facilities;
- amounts transferred to guides, tour leaders, drivers, interpreters or suppliers;
- the cost of railway, air, museum, theatre and other tickets;
- transfer and transport costs;
- consular, administrative and visa expenses;
- insurance payments;
- bank and payment fees;
- booking or cancellation costs;
- other expenses incurred by the Company before receiving the cancellation notice.
5.6.6. In the event of a refund, funds shall be returned using the same payment method, where technically possible, or by another method agreed by the parties.
5.6.7. Refund crediting times depend on the bank, payment system and procedures of the suppliers involved in the service provision.
5.6.8. Bank fees, payment fees, exchange-rate differences and administrative expenses may be deducted from the refundable amount.
5.7. Procedure for Considering Claims
5.7.1. The Company strives to ensure the performance of the stated and confirmed program; however, in the event of any claims regarding the quality of services, the Client must immediately contact the Company using the official contact details.
5.7.2. If the situation was not resolved during the provision of the service, the Client has the right to submit a written claim within 7 days from the date of completion of the service.
5.7.3. The claim must contain a description of the problem, the Client’s details, the order number or description, documents and available evidence.
5.7.4. The Company shall consider the claim within a reasonable period, generally within 10 business days after receiving all necessary information.
6. Obligations of the Parties
6.1. Obligations of the Company
6.1.1. The Company undertakes to provide the Client with information:
- on the main consumer characteristics of the tourist or related service;
- on the program, itinerary and travel conditions;
- on included and non-included services;
- on risks and special conditions, if known and relevant;
- on the payment, cancellation and refund procedure;
- on possible changes to the program.
6.1.3. The Company shall not be liable and shall not pay compensation for expenses incurred by the Client if the Client or Tourist is denied service for the following reasons:
- violation of public order;
- alcohol, drug or other intoxication;
- aggressive or dangerous behavior;
- violation of safety rules;
- failure to comply with instructions of guides, tour leaders, suppliers or authorities;
- possession, transportation or distribution of prohibited substances;
- illegal possession or carrying of weapons;
- other violations of the law or applicable rules.
6.2. Limitation of the Company’s Liability
6.2.1. The Company shall not be liable and shall not offer compensation in the event of changes to the program for reasons beyond its control, including:
- injuries, illnesses or personal circumstances of the Client;
- loss of belongings or documents;
- delays or cancellations of flights, trains, buses, ships or other transport;
- technical or mechanical failures of vehicles;
- road closures, access restrictions or traffic changes;
- adverse weather conditions;
- wars, conflicts, unrest, terrorist acts;
- sanitary restrictions or epidemics;
- decisions of public authorities;
- force majeure circumstances;
- other reasons beyond the Company’s control.
6.3. Obligations of the Client When Using the Website and Services
6.3.1. When using the website and services, the Client undertakes to comply with the terms of this agreement and the rules for using the website.
6.3.2. The agreement is concluded by acceptance of the public offer, which may include the following actions:
- familiarization with the terms of this agreement;
- use of the Company’s website;
- submission of a request;
- confirmation of the program;
- provision of necessary data;
- full or partial payment for the services.
6.3.4. Conclusion of the agreement means that the Client has familiarized themselves, to the extent necessary, with the terms of service provision and recognizes the suitability of the offer for purchasing the ordered services.
6.3.5. For the provision of certain services, the Client must provide personal identification data and contact information.
6.3.6. From the moment this offer is accepted, the Client may receive this agreement in the form of an electronic document and recognizes it as a valid document in the relationship between the parties.
6.3.7. Amendments or additions to this agreement may be made by the Company by publishing a new version on the website or by written agreement between the parties.
7. Liability of the Parties
7.1. The Company shall not be liable for interruptions in the provision of services caused by failures of software, hardware, networks, payment systems, telecommunications operators, Internet providers or other systems not owned by the Company.
7.2. The Company shall not be liable for full or partial interruptions related to maintenance, updates, replacement of equipment or software, or other actions necessary to maintain the operability of digital services.
7.3. The Company shall not be liable for the functioning and availability of individual segments of the Internet.
7.4. The Company does not guarantee the possibility of information exchange with servers, websites, systems or resources that are temporarily or permanently unavailable.
7.5. The Company shall not be liable for undesirable consequences arising from telephone consultation or correspondence if the Client provided incomplete, incorrect or misleading information.
7.6. The Company shall not be liable for failure to record the Client’s payment in the system if the payment has not been received in the Company’s current account.
7.7. The Company shall not be liable for the security of the technical equipment, software, networks and accounts used by the Client to receive or pay for services.
7.8. The Company does not request or store PIN codes, banking passwords or card security codes. All online payment operations, if available, are carried out on the resources of banks or authorized payment systems.
7.9. The Client shall be responsible for fulfilling their obligations under the agreement in accordance with applicable law.
7.10. The Client may not use the Company’s services for entrepreneurial, commercial or intermediary activities without the Company’s separate written consent.
7.11. In the event of an unjustified payment reversal, unfounded dispute of a transaction or cancellation of payment, the Client shall reimburse the Company for the amount of the reversed payment, as well as losses, fees and expenses incurred by the Company.
7.12. The Client independently bears responsibility and the risk of adverse consequences in the event of inaccurate, incomplete or unreliable data transmitted to the Company.
7.13. In the event that the Client violates the obligations provided for in this agreement, the Company has the right to temporarily or permanently suspend the provision of all or part of the services.
7.14. The Client independently bears responsibility under applicable law for all actions performed when using the services, as well as for their consequences.
7.15. The Client is responsible for any actions, including unauthorized actions, of third parties that occurred due to improper protection of the Client’s devices, accounts, email, passwords, messengers or payment instruments.
7.16. By transferring their personal data and the personal data of other trip participants, the Client guarantees their authenticity and agrees to their processing, verification and transfer to suppliers to the extent necessary for the provision of services.
7.17. In the event of providing false, incomplete or unverifiable personal data, the Company has the right to terminate this agreement unilaterally.
7.18. By accepting this offer, the Client acknowledges that electronic documents, messages, confirmations, invoices, programs, vouchers and notices sent by email, WhatsApp, Telegram or other agreed communication channels have evidentiary value in the relationship between the parties.
7.19. The Client grants the Company the right to send informational messages related to the ordered services, changes, reminders, travel instructions, documents and related materials.
7.20. The Client considers this agreement to be a written document, prepared and accepted in accordance with the applicable rules of electronic document exchange and contractual relations.
7.21. This agreement may be amended or terminated by agreement of the parties or on other grounds provided for by applicable law or this agreement.
7.22. Each party has the right to request amendment or termination of this agreement due to a substantial change in the circumstances from which the parties proceeded when concluding the agreement. Such circumstances include:
- significant deterioration of travel conditions;
- change in travel dates;
- impossibility for the Client to make the trip for reasons beyond their control, subject to supporting documents;
- other substantial circumstances provided for by law.
7.24. Late payment by the Client, failure to provide documents or information necessary for the performance of the agreement, or violation of the agreed terms may be considered a unilateral refusal by the Client to perform the agreement, with the consequences provided for in this agreement.
7.25. The Company has the right to withhold the remuneration due to it and the amount of expenses actually incurred from the funds paid by the Client in performance of the agreement.
7.26. Force Majeure Circumstances
7.26.1. The Company shall be released from liability for partial or complete non-performance of obligations under this agreement if such non-performance resulted from force majeure circumstances.
7.26.2. Force majeure circumstances include, in particular:
- earthquakes;
- floods;
- tsunamis;
- fires;
- typhoons;
- snow drifts;
- wars;
- military actions;
- epidemics or mass diseases;
- strikes;
- transport restrictions;
- bans on commercial or tourist operations;
- terrorist acts;
- decisions of public authorities;
- border closures;
- cancellation or restriction of transport connections;
- other circumstances beyond the Company’s control.
8. Procedure for Amending and Terminating This Public Offer Agreement
8.1. The Company reserves the right to amend the terms of this public offer agreement at any time.
8.2. Unless a specific effective date is stated, amendments shall take effect from the moment the new version is published on the Company’s website.
8.3. The Client’s use of the website or services after amendments have been made to the offer agreement shall be deemed the Client’s consent to such amendments.
8.4. Orders already confirmed and paid for shall be governed by the terms in force at the time of confirmation, unless otherwise agreed by the parties or unless otherwise required due to force majeure, legal requirements or the terms of third-party suppliers.
8.5. This agreement may be terminated at any time at the initiative of the Client or the Company by sending the other party the relevant notice.
8.6. The Company has the right to terminate the agreement without prior notice if the Client violates the booking procedure, payment terms, rules of conduct, safety requirements or obligation to provide necessary data.
9. Term of the Offer Agreement
9.1. The agreement enters into force from the moment it is concluded, that is, from the moment the Client accepts this offer.
9.2. The agreement remains in force until the ordered services have been fully provided or until it is terminated in accordance with the terms of this agreement.
9.3. Provisions concerning settlements, refunds, liability, personal data processing, claims and dispute resolution shall remain in force after completion of the services to the extent necessary.
10. Company Details and Contact Information
Name: LLC “MAXELENATRAVEL”
INN: 7733388965
KPP: 773301001
OGRN: 1227700475683
General Director: Khrabtsova Elena Aleksandrovna
Website: www.maxelenatravel.com
WhatsApp / Telegram: +7 993 618 3673
Email: info@inrussiaconmax.com
11. Bank Details
Recipient: LLC “MAXELENATRAVEL”
Current account: 40702810340000005076
Bank: PJSC Sberbank
Bank BIC: 044525225
Correspondent account: 30101810400000000225
Bank INN: 7707083893
Bank KPP: 773643002
12. Final Provisions
12.1. This agreement shall be governed by the applicable legislation of the Russian Federation, unless otherwise provided by mandatory rules of law.
12.2. The parties undertake to seek to resolve any disputes through negotiations.
12.3. If no agreement can be reached, the dispute shall be considered in accordance with the procedure provided for by applicable law.
12.4. The invalidity of any individual provision of this agreement shall not entail the invalidity of the agreement as a whole.
12.5. The Client confirms that, before accepting this offer, they had the opportunity to fully read the text of the agreement, ask questions and obtain the necessary clarifications from the Company.
